Frequently Asked Questions

We help travelers book flights and manage existing reservations, mainly over the phone. Our agents search available options, explain the details and complete bookings once you approve them.

No. We're an independent service with no connection to any airline. If you'd like to deal with an airline directly, please use the contact details on that airline's official website.

A member of our own booking team. Call 877-360-4334 and tell them what you need — they can search flights, answer questions and make bookings or changes with your permission.

Because fares change minute to minute. Rather than show prices that might not be real, we check live availability for your specific trip when you get in touch, and confirm the total before you buy.

Not at all. You can ask questions, compare options and take time to think. We only book once you've approved the itinerary and the final price.

Each traveler's full name exactly as on their government ID or passport, date of birth and contact details, plus your route and dates. International travelers are responsible for valid passports and any visas or entry permits.

After booking, we email a confirmation to the address you give us. Check every name, date and time, and tell us immediately if anything is wrong.

Yes, we can help coordinate group travel. Contact us as early as possible because group options depend on availability.

There may be, depending on what we do for you — for example booking or changing a ticket. The fee is always explained, alongside the airfare, taxes and airline charges, before you agree to pay.

Yes, until a ticket is issued. Airfares and seats can disappear quickly, so a quote given on the phone is only secured once payment is processed and ticketing is complete. We'll always confirm the final amount with you first.

Only with our agent during your call, when you're ready to book. Never send card numbers by email or through a website form.

It depends on your ticket. Some fares allow changes for a fee plus any fare difference; others can't be changed at all. We'll explain what applies before making any change.

That's decided by the fare rules and the airline. Some tickets are refundable, some give a travel credit and some have no value once cancelled. If the airline cancels or significantly changes your flight, you may be entitled to a refund under the airline's policy and U.S. Department of Transportation rules. See our Refund Policy.

Schedule changes are made by airlines. If one affects a trip booked through us, we'll try to let you know and help you understand the alternatives the airline offers.

We use them to respond to you and to arrange travel you ask for. We do not sell personal information. Full details are in our Privacy Policy.